It's here!! You've talked and we've listened! Your customers no longer need to spend time trying to find that coupon on their mobile phone or 'fat finger' the tablet screen trying to enter their coupon code. They can simply enter their phone number on the tablet and any available coupons associated with their phone number will appear on the tablet screen.
This is going to speed up the line and keep things moving. It's also going to make your customers happy to know they don't have to save their coupon codes on their phones. As most of you know...not every phone receives short-code text messaging, so this will also solve this issue as they don't even need to show you their phone, but again just verify what coupons they have on the tablet.
A couple more tidbits for you. If a customer wants to see what coupons have already been redeemed, they can touch a button for past coupons and they can see what coupon and what date it was redeemed. We've also created a confirmation text message. This means as soon as the coupon is redeemed on the tablet, they will receive a text message confirming they've redeemed their coupon.
Coming soon....the ability for customers to check what coupons are available on their own phone and to redeem coupons by clicking a link on their phone. Very cool stuff...we'll keep you posted on when these features will be available to you and your customers!
You can now setup an automated email for your kiosk stats. To do so, go into your KIOSK STATS REPORT and click on the icon at the top of the page to setup. Reports can be emailed daily, weekly, or monthly and multiple email addresses can be cc'd.
As of right now the kiosk tablets only support and track mobile numbers. We realize there are some (very few) people who do not have a mobile number, but still want to take advantage of using the tablet to track their loyalty, so we are making some changes to support landlines for loyalty tracking. This should be done in the next 4 weeks. We'll let you know when this has been completed.
It has been brought to our attention that when somebody is entering a coupon code the delay between the time they enter their phone number and the code from their text message is too short. I am happy to report this is going to be fixed and the delay will be extended so the customer will have more time to enter the coupon after entering their phone number. I do not have an estimated date as to when this will be fixed but it is on the list and should be done within the next four weeks.