I recently wrote an article called “Native Apps are Doomed.” I was surprised at how many people were defending native apps. In all honesty, the user experience story for native apps has never been impressive. The numbers paint a bleak picture for native app success rates that teams need to be aware of when they make important decisions about how to build a new app.
More users around the world are accessing the internet from mobile devices than from desktop computers for the first time, according to internet monitoring firm StatCounter. The combined traffic from mobile and tablet devices tipped the balance at 51.2 percent, vs. 48.7 percent for desktop access, marking the first time this has happened since StatCounter began tracking stats for internet usage.
We've had several questions on whether a customer can opt out of receiving text messages but still participate in tracking their loyalty points on the tablet. In the past, if a customer opts out of texts, then they also opt out of the loyalty program. If they checked back into the tablet, then it also re-opted them into receiving text messages. This was causing some issues, because some customers did not want to receive texts.
We want to protect our customers first and foremost, so we've decided to change the way the system works. From now on, if a customer opts out of receiving texts by replying stop to any text they receive from you, then they are opted out of receiving texts from you in the future, BUT they can still check-in on the tablet to accumulate points and redeem coupons they have earned.
If they want to opt back in to receiving those text messages, they have to text a keyword to 55678 to be added back in. In this case, please contact firstname.lastname@example.org to find out the keyword the customer needs to opt back into.
Please let us know if you have any questions or need any clarification.
This video shows how to correctly remove someone from continuing to receive text messages.
This is a short video for anyone who needs to add multiple dates to their OptSpot Loyalty program. These dates could be multiple birthdays for a parent with children, anniversary or renewal dates for your business, or any other time you would have more than one date that you would like to contact your customers with.
Here's a short video on how to quickly look up how many total contact records or active opt-ins (optins) you have for a specific keyword and timeframe.
Dr. Zara interviews OptSpot founder, Levi McClendon. Listen in on how OptSpot helps clients ease the frustration of local store marketing: CLICK TO LISTEN
With the continued support and versatility of using iPads for your POS we wanted to show you how simple it was to toggle back-and-forth from your POS and OptSpot. Many of our customers are doing this now and are having some huge success doing it this way. Take a look at this short video to see how this works.