We've had several questions on whether a customer can opt out of receiving text messages but still participate in tracking their loyalty points on the tablet. In the past, if a customer opts out of texts, then they also opt out of the loyalty program. If they checked back into the tablet, then it also re-opted them into receiving text messages. This was causing some issues, because some customers did not want to receive texts.
We want to protect our customers first and foremost, so we've decided to change the way the system works. From now on, if a customer opts out of receiving texts by replying stop to any text they receive from you, then they are opted out of receiving texts from you in the future, BUT they can still check-in on the tablet to accumulate points and redeem coupons they have earned.
If they want to opt back in to receiving those text messages, they have to text a keyword to 55678 to be added back in. In this case, please contact firstname.lastname@example.org to find out the keyword the customer needs to opt back into.
Please let us know if you have any questions or need any clarification.