As of right now the kiosk tablets only support and track mobile numbers. We realize there are some (very few) people who do not have a mobile number, but still want to take advantage of using the tablet to track their loyalty, so we are making some changes to support landlines for loyalty tracking. This should be done in the next 4 weeks. We'll let you know when this has been completed.
It has been brought to our attention that when somebody is entering a coupon code the delay between the time they enter their phone number and the code from their text message is too short. I am happy to report this is going to be fixed and the delay will be extended so the customer will have more time to enter the coupon after entering their phone number. I do not have an estimated date as to when this will be fixed but it is on the list and should be done within the next four weeks.
Just a heads up. I'll be on vacation until the 29th. I'll be checking email and texts to the number 480-648-3692 periodically but will not be checking text or voice messages to my cell phone. If you need immediate assistance, please email email@example.com. You can also watch some of the videos on this page if you need help. Just click on the how to video category on the right side of the page (or at the bottom if you are viewing from a mobile phone).
If you have not seen it, or did not know, we have a link shortner and tracker in the platform. It is a good idea to track links to pages like Facebook, surveys and other websites you are trying to promote to your customers.
We've implemented the ability to control the amount of time the tablet screen stays on the 'reached your goal' page. This is a great option if you do not want to rely on someone showing a text message to redeem the reward. You can simply have the tablet screen say something like: "Congrats! You've earned ABC. Plz show this screen to the cashier to redeem your reward. (this screen will disappear in 40 seconds)".
Now if someone checks-in and it's their reward day, there's no waiting for a text and no holding up any lines. You simply check the screen and honor the reward.
We now offer tiered rewards. For example. If you want to reward a customer for their 5th visit and their 10th visit, you can. This is a great way to keep customers engaged and frequenting more often for the potential to get a better reward the more times they visit.
Mark was one of our first clients to try out the Smart Tablet Technology™ and within just a few days he was averaging over 30 members a day. He's now been a client just over a month and has over 500 total members.
One of the challenges we had was getting people to see the tablet. Lynette didn't want the tablet on the counter by the registers so we placed it where customers might see it when they walked in, but after several days of very limited opt ins, we noticed customers were focusing on the menu board when they walked in. We decided to try it over by the fountain/condiment machine and immediately saw a big increase in opt ins.